Customer’s Delonghi Gran Dama deluxe espresso machine was brought to us for service on January 21st, 2016, with a complaint as follows:
“I get a message, it says ‘add beans,’ I add beans and start grinding. then it stops and says, ‘add beans’ again.”
Our master techs and support staff were on the case by January 21st; we determined that the grinder had gone faulty and would have to be replaced.
Upon completing the parts research and vendor sourcing phase, and obtaining manufacturer’s part # for the grinder, we found that one of our reliable parts vendors, Encompass Parts , had the item in stock.
We obtained approval from the customer to proceed with the purchase order and repair on February 9th; part was in on 2/17, and the grinder installation and quality control testing completed by 2/19.
As these units go for ~$2000 used on eBay, and we fixed it for $385, you might say we saved the customer $1600.
Need Delonghi Gran Dama repair? Call the professionals! Call Bammel TV!
